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Frequently Asked Questions


1. How quickly is my item shipped?
2. How does your appraisal service work?
3. What is your policy regarding returns?
4. What are your payment policies? Do you accept payment by credit card?
5. How to send FAA Items to eBay/Yahoo?
6. How to add multiple photos to an item listed on FAA?

1. How quickly is my item shipped?
A.
Upon receipt of payment, your item is promptly shipped via USPS or UPS depending on the weight and size of the package. We generally ship packages less than 2 lbs via USPS priority shipping and larger heavier packages via UPS.
2. How does your appraisal service work?
A.
We have ready access to a network of experts in different arenas with over 100 years experience. If the product is within our area of expertise, we will provide you with an appraisal. Please inquire within for more details.
3. What is your policy regarding returns?
A.
We stand behind all of our products. If you are unsatisfied, please write or call us within 7 days of receipt at 908-359-1480 and we will resolve the matter.
4. What are your payment policies? Do you accept payment by credit card?
A.
We accept certified checks, cashiers checks, wire transfers and money orders. While we accept checks, they may be held up to 10 days until clearance. We accept Visa and Mastercard through Paypal but will only ship to verified users with confirmed addresses. We also accept payment via Bidpay and Money Mover.
5. How to send FAA Items to eBay/Yahoo?
A.
i. Download and Install eBay's Turbo Lister Web Setup program (http://pages.ebay.com/turbo_lister/download.html)

ii. Go to FAA Tools, CSV Export Creator for eBay.
Start at Item No. [ 0 ]
No. of items to display [ 1 ] (or however many items you want to export)
The export defaults are for eBay US Auctions in US$ for 3 day duration.

iii. Once you are satisfied with the settings, click the Create Code button.

iv. Select the code (Ctrl-A selects all text) and copy and paste it into Notepad/Microsoft Word or any other word processing program you are comfortable with and save it as "filename.csv". Make sure to save it as a text file ("TXT"), not in another format. Remember the directory where you saved it.

v. Close out of the word processing program if you so desire.

vi. Open Turbo Lister

vii. Go to File / Import Items / Import by CSV

viii. Import your auctions that you saved in step 4 ("filename.csv")

ix. Review the items for accuracy and you are ready to upload*

For questions with Turbo Lister, use the Help menu or review its FAQ at http://pages.ebay.com/turbo_lister/turbolisterfaq.html. Or visit our community discussion board at http://findanauction.community.everyone.net/community/scripts/directory.pl and ask your question.

***To send items to Yahoo, go to FAA Tools, CSV Export Creator for Yahoo and follow steps ii-ix. Yahoo Selling Manager may be downloaded at http://auctions.yahoo.com/phtml/auc/us/promo/ysm.html

Notes:

All items exported are defaulted to Category 12 Antiques. Gallery is not selected. All changes can be made with Turbo Lister once items are imported. We are not affiliated with or endorsed by eBay or Yahoo.
6. How to add multiple photos to an item listed on FAA?
A.
If your images are hosted on FAA, simply choose Image URL #1. You may add up to 5 additional photos in the Additional URL area. To add an image, simply type in the address associated with your image. Separate each image by a comma. For example

"http://www.findanauction.com/images/youremailID/imagename.jpg",
"http://www.findanauction.com/images/youremailID/imagename.jpg".

Make sure your spelling is correct and check your capitals and lower cases! The system is case-sensitive. If the file was uploaded as "image1.JPG", you will need to capitalize the JPG in the Additional Picture URL box in order for it to be recognized. If you are unsure what you named your file, you can check your directory by going to "http://www.findanauction.com/images/[yourFindAnAuctionID]".

*If your images are not hosted by Findanauction, choose "Other Image" for Image URL#1, and type in the link where the image is hosted in the "Other" box. To add more than 1 image hosted elsewhere, type the additional locations in the Additional Picture URL box with each one separated by a comma.

If you have any questions, please contact support at support@findanauction.com.

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